Syed Mohamed Rafi

FAQ About Syed Mohamed Rafi

• What is Syed Mohamed Rafi's address?

  Syed Mohamed Rafi is located at
  India

• What is Syed Mohamed Rafi's job title?

  Syed Mohamed Rafi is a
  I am a seasoned professional with over 11 years of diverse experience spanning Contact Center Customer Support, Product Support, and Team Management within a top-tier cyber security company. My expertise extends to managing both international and domestic Voice-based Client Calls, Emails, Partner Desks, and Mobile Support Channels. I excel in addressing end users' concerns through effective coordination with Resellers and Channel Partners. Additionally, I collaborate closely with the sales team to enhance sales strategies by addressing end users' feedback from partners and resellers.My leadership experience includes overseeing teams and ensuring they meet key customer support metrics, including AHT (Average Handling Time), TAT (Turnaround Time), FCR (First-Call Resolution), Audit, KRA (Key Result Areas), and NPS (Net Promoter Score). I have also played a pivotal role in creating Knowledge Base documents that serve as valuable resources for resolving various support issues.My skill set includes strong interpersonal, communication, and organizational abilities, complemented by excellent analytical and problem-solving skills. K7 Computing

• What industry does Syed Mohamed Rafi currently work in?

  Syed Mohamed Rafi currently works in the
  K7 Computing

• What is Syed Mohamed Rafi's area of expertise?

  Syed Mohamed Rafi specializes in
  I am a seasoned professional with over 11 years of diverse experience spanning Contact Center Customer Support, Product Support, and Team Management within a top-tier cyber security company. My expertise extends to managing both international and domestic Voice-based Client Calls, Emails, Partner Desks, and Mobile Support Channels. I excel in addressing end users' concerns through effective coordination with Resellers and Channel Partners. Additionally, I collaborate closely with the sales team to enhance sales strategies by addressing end users' feedback from partners and resellers.My leadership experience includes overseeing teams and ensuring they meet key customer support metrics, including AHT (Average Handling Time), TAT (Turnaround Time), FCR (First-Call Resolution), Audit, KRA (Key Result Areas), and NPS (Net Promoter Score). I have also played a pivotal role in creating Knowledge Base documents that serve as valuable resources for resolving various support issues.My skill set includes strong interpersonal, communication, and organizational abilities, complemented by excellent analytical and problem-solving skills.

• Which languages does Syed Mohamed Rafi speak? 

  Syed Mohamed Rafi speaks the following languages:
  No languages available.

• Which industries has Syed Mohamed Rafi previously worked in?   

  Syed Mohamed Rafi has prior experience in the following industries:
  K7 Computing , K7 Computing , K7 Computing , K7 Computing , Il And Fs Investsmart Securities , 3i Infotech

• What is Syed Mohamed Rafi’s work experience?  

  Syed Mohamed Rafi has the following professional experience:
  K7 Computing , K7 Computing , K7 Computing , K7 Computing , Il And Fs Investsmart Securities , 3i Infotech .

• How can I find Syed Mohamed Rafi on LinkedIn?  

  You can view Syed Mohamed Rafi’s
  LinkedIn profile at LinkedIn URL.

• What are Syed Mohamed Rafi’s work email addresses?  

  Syed Mohamed Rafi’s work email addresses are
  [email protected] .

• What company does Syed Mohamed Rafi work for?  

  Syed Mohamed Rafi works at
  K7 Computing